Refund Policy

Last updated July 2026

1. Overview

PromptVersions offers paid subscription plans (Pro and Team) billed monthly in advance in INR (Indian Rupees) through Razorpay. This Refund Policy describes when refunds are available and how to request one. By subscribing to a paid plan you agree to this policy.

2. Non-refundable fees

All subscription fees are non-refundable except as expressly described in Section 3 below or as required by applicable law. This includes fees for any partial month of service remaining after you cancel your subscription. Cancelling your subscription stops future renewals; it does not entitle you to a refund of the current billing period.

3. Eligible refund cases

A refund may be issued in the following circumstances: (a) Duplicate charge — your card was charged more than once for the same billing period due to a technical error; (b) Erroneous charge — you were charged an amount different from the price displayed at the time of purchase; (c) Charge after cancellation — you were billed after a confirmed cancellation took effect. To be eligible, you must contact support within 14 days of the charge with your Razorpay transaction ID and a description of the issue. We reserve the right to investigate all refund requests and may decline requests that do not meet these criteria.

4. Free tier

The Free plan does not require a payment method and incurs no charges. Refunds are not applicable to free-tier accounts.

5. Refund processing

Approved refunds are processed through Razorpay back to the original payment method (credit/debit card, UPI, net banking, or wallet) used at the time of purchase. Processing typically takes 5–10 business days depending on your bank or payment provider. PromptVersions is not responsible for additional delays caused by your financial institution.

6. How to request a refund

To request a refund, use the Feedback button in the app with the subject "Refund Request" and include: (a) your registered email address; (b) the Razorpay payment or subscription ID; (c) the date of the charge; (d) a description of why you believe a refund is owed. We will acknowledge your request within 2 business days and provide a resolution within 7 business days.

7. Governing law

This Refund Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of courts in India.

8. Contact

Questions about this Refund Policy? Use the Feedback button in the app to reach us.